Budget Relo

I don’t even think I ever want to use movers again after this experience. Was our first time ever doing something like this. We originally had a POD reservation which was going to be like 5k for our cross country move from CA to NY. I decided to keep shopping around and budget relo actually called me and offered a quote. The original quote was 2300 which seemed extremely low and honestly should have raised red flags from the beginning. I also noticed when they sent over the inventory list some things were missing so I expected to be paying a bit more. I did not expect to pay what I ended up paying though. When they got to us, they more than doubled the price. They wouldn’t pack our stuff until we agreed to pay 5700$! We were in a vulnerable spot so we really had no choice but to agree. When I asked why it jumped up so much the Russian dispatch lady was pretty rude and it was very hard to understand her but she did mention that since they can’t take a large semi into NYC they have to rent a smaller truck which is an extra 500$ on top of the packing supplies rental and that we had more things than initially was on the inventory. While they were packing up our coffee table IN OUR HOUSE one of the movers broke the table in front of us. And tried to fix it and said he would fix it at the warehouse. When it arrived at the new place it wasn’t fixed. Just taped up. They also took apart all of our furniture. And we’re expecting that the same people packing it will be putting together the furniture upon arrival. Wrong. Different people were there upon arrival and had no idea how to put it back together so we were stuck trying to figure it out ourselves. definitely not a full service and for the price we shouldn’t have to do anything. They also wouldn’t unload our stuff until we had paid an additional 500$ for the smaller truck, which we had assumed was included in the new quote. Our total ended up being over 6k and the initiall quote was 1/3 of that. They also broke our TV and smashed our dresser and a lot of little pieces were missing from our furniture making it impossible to put back together. Overall, keep shopping around. I don’t think I ever want to hire movers again, I would rather fall on my own sword. 1.5 months later we are still waiting on a response from the insurance to replace our broken things

Move size: 1 Bedroom Home Service cost: $6200

I had the most rude 4 minute phone call with an employee at this company. We hired these movers because the reviews were amazing. I will say the two men who came to move us was great! Professional, accommodating, and just overall kind. Understood the frustration that could come with moving and worked with us to get everything settled. Now the woman who was a dispatcher on the phone? Completely unprofessional, rude, spoke down on me, and couldn’t control herself. She will make it hard for me to recommend this company to others on the way she conducted herself on the phone. How is a dispatcher speak to customers like this but the movers are more professional and inviting. She didn’t give her name, but I will be reaching out to management about her. To threaten me with “you’ll figure it out and I will remove those movers from you and your family will do it”. Disrespectful. Customer service on her part was completely a 0 and she needs new training on how to converse with customers who are frustrated.

Move size: 3 Bedroom Home Service cost: $8962

We had a fantastic experience with Budget Relo. Used them based on a friend's referral and they did not disappoint! The three movers were very prompt and arrived exactly as scheduled, as well as text when they were on route. Movers worked quickly and were diligent about keeping everything safe and in great condition. They disassembled biggest items and then reassembled everything at the destination easily and quickly. Everything arrived safely. Thanks guys! We will see you next time!

Move size: 2 Bedroom Home Service cost: $3963

Even though I was only moving a few miles away, Budget Relo treated it like a long-distance move with the same level of care. They used strategic truck packing, so everything was unloaded in the correct order, making unpacking way easier. They preassembled my bed before leaving so I wouldn’t have to do it after a long day. Despite the short distance, they still wrapped my furniture in protective covers, secured my glass-top dining table in a custom crate, and made sure nothing shifted during transport.

Move size: 2 Bedroom Home Service cost: $3320